h55d is committed to protecting the personal data of every Pakistani player who uses the Platform. This Privacy Policy explains exactly what information h55d collects, why it is collected, how it is used, who it may be shared with, and what rights you hold over your own data. Please read this document carefully before creating an h55d account.
Summary: h55d collects only the data necessary to operate a safe, compliant, and fair online gaming platform for Pakistani players. We do not sell your personal data to third parties. You have the right to access, correct, or request deletion of your data at any time by contacting our support team.
This Privacy Policy ("Policy") is published by h55d ("the Company," "h55d," "we," "us," or "our"), the operator of the online gaming platform accessible at h55d.pro ("the Platform"). h55d is committed to handling the personal data of its users — including Pakistani players who access the Platform for cricket betting, casino games, slot titles, and related services — with transparency, integrity, and full compliance with applicable data protection standards.
This Policy applies to all personal data collected from users of the h55d Platform, whether collected through the website, during account registration, via KYC verification, through payment processing, or in the course of customer support interactions. By creating an h55d account or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
This Policy should be read alongside the h55d Terms & Conditions and the h55d Responsible Gaming Policy, both of which form part of the agreement between you and h55d.
h55d collects personal data in the following categories. Only data that is necessary for the stated purpose is collected — h55d does not engage in excessive or speculative data collection.
h55d collects personal data through the following channels:
h55d processes your personal data for the following specific purposes:
| Purpose | Data Categories Used |
|---|---|
| Account registration and management | Identity, contact, technical |
| Age verification (21+ requirement) | Identity, KYC documents |
| Processing PKR deposits and withdrawals | Financial, identity |
| Fraud prevention and AML compliance | Identity, financial, technical |
| Delivering h55d Casino, cricket betting, and slot services | Gaming activity, technical |
| Responsible gaming monitoring and tool management | Gaming activity, identity |
| Customer support and dispute resolution | Communications, identity, financial |
| Bonus and promotional management | Identity, financial, gaming activity |
| Platform analytics and improvement | Technical, gaming activity (aggregated) |
| Legal and regulatory compliance | All categories as required |
h55d will not use your personal data for any purpose not listed above without first obtaining your explicit consent or where otherwise required by applicable law.
h55d processes personal data under one or more of the following legal bases, depending on the specific processing activity:
h55d does not sell, rent, or trade your personal data to third parties for marketing purposes. Your data may be shared with the following categories of recipient strictly on a need-to-know basis and only to the extent necessary for the stated purpose:
All third parties who receive personal data from h55d are required to handle that data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the specific service they provide to h55d.
h55d retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or licensing obligations. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration and identity data | Duration of account plus 5 years after closure |
| KYC verification documents | Duration of account plus 5 years after closure |
| Financial transaction records | 7 years from the date of transaction (AML requirement) |
| Gaming activity logs | Duration of account plus 2 years after closure |
| Customer support communications | 3 years from the date of the interaction |
| Technical and device data (session logs) | 13 months on a rolling basis |
| Self-exclusion records | Minimum 6 years from the date of self-exclusion |
Upon expiry of the applicable retention period, h55d will securely delete or anonymise your personal data. Where anonymisation is applied, the resulting data no longer constitutes personal data and may be retained indefinitely for analytical and statistical purposes.
h55d implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key measures include:
Your Responsibility: h55d's security measures protect data on our side of the connection. You are responsible for keeping your h55d account credentials confidential. Never share your password with anyone. h55d staff will never ask for your password under any circumstances.
h55d uses cookies and similar tracking technologies on the h55d.pro website. Cookies are small text files stored on your device that help the Platform function correctly, remember your preferences, and provide h55d with anonymised analytics about how the site is used.
You can manage non-essential cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to use the h55d Platform, including logging in and making transactions. h55d does not use third-party advertising or behavioural tracking cookies.
As an h55d account holder, you hold the following rights with respect to your personal data. To exercise any of these rights, contact h55d by emailing [email protected] from your registered email address. h55d will respond to all verified data rights requests within thirty (30) days.
Request a copy of all personal data h55d holds about you, along with information about how it is processed.
Request correction of any inaccurate or incomplete personal data h55d holds about you.
Request deletion of your personal data where h55d no longer has a lawful basis to retain it, subject to legal retention obligations.
Request that h55d restricts processing of your data in certain circumstances, for example while a complaint is being resolved.
Request a structured, machine-readable copy of personal data you provided to h55d, where technically feasible.
Object to processing carried out on the basis of h55d's legitimate interests, including profiling for responsible gaming monitoring.
Please note that some rights are subject to limitations where h55d is required to retain or process data for legal, regulatory, or licensing compliance purposes — for example, AML transaction records cannot be deleted on request during the mandatory retention period.
The h55d Platform is strictly restricted to persons aged 21 years and above. h55d does not knowingly collect or process the personal data of individuals under the age of 21. If h55d discovers or has reason to believe that personal data belonging to a person under 21 has been collected — whether through a misrepresentation during registration or any other means — h55d will immediately close the associated account, delete the data to the extent permitted by law, and return any deposited funds through the original payment method after completing the required investigation.
Parents or guardians who believe a minor may have accessed the h55d Platform should contact h55d support immediately at [email protected] so that appropriate action can be taken without delay.
As an internationally licensed gaming operator serving Pakistani players, h55d may transfer certain categories of personal data to servers or service providers located outside Pakistan. Where such transfers occur, h55d ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Policy. Safeguards used include standard contractual clauses, data processing agreements with sub-processors, and restrictions on the scope of data transferred to the minimum necessary for the relevant service.
h55d does not transfer data to jurisdictions that lack an adequate level of data protection without implementing the specific safeguards described above. By using the h55d Platform, Pakistani players consent to such transfers where they are necessary to deliver the h55d service.
The h55d Platform integrates with certain third-party technology and service providers — including payment gateways, game studios, and platform infrastructure partners — to deliver its core services to Pakistani players. These third parties operate under their own privacy policies and data processing terms. h55d vets all third-party partners for data protection compliance before engaging them and maintains contractual data processing agreements with all sub-processors.
h55d is not responsible for the data practices of any third-party website or service that you choose to access independently outside the h55d Platform. This Policy applies solely to data processed by h55d or on h55d's behalf through the h55d.pro Platform.
h55d reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or h55d's data processing practices. Material changes to this Policy will be communicated to registered h55d account holders via the email address on file at least seven (7) days before the changes take effect.
The effective date at the top of this page will always reflect the date of the most recent revision. We encourage Pakistani players to review this Policy periodically. Your continued use of the h55d Platform following the effective date of any revised Policy constitutes your acceptance of the updated terms.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a data protection concern, you may contact h55d through the following channel. All data-related queries are handled by h55d's designated Data Protection Officer (DPO).
Customer Support & DPO Contact Hours:
10:00am – 12:00am PKT, seven days a week
Email (plain text — not a link):
[email protected]
Please include your registered account email address and clearly mark your message as a "Data Protection Query" or "Data Rights Request" so that it is routed directly to the h55d DPO team. h55d commits to acknowledging all data rights requests within 48 hours and providing a substantive response within 30 days.
h55d processes all data rights requests free of charge. In cases where requests are manifestly unfounded or excessive, h55d reserves the right to charge a reasonable administrative fee or decline to act, with written explanation provided to the requester.
Your Privacy at h55d
Built-in data protection that goes beyond minimum compliance
Every byte of data exchanged between your device and the h55d Platform is protected by bank-grade 256-bit SSL/TLS encryption. Your PKR transactions, login credentials, and personal details are fully encrypted in transit at all times.
h55d does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Pakistani player data is used only to operate h55d's services — nothing more.
h55d's data protection practices are aligned with internationally recognised GDPR standards, including lawful basis for every processing activity, defined retention periods, and full data rights for all account holders regardless of location.
Identity documents submitted for h55d KYC verification — including your CNIC scan — are stored in an encrypted document vault with restricted internal access. KYC data is never shared beyond the verification service and regulatory authorities where required by law.
Every Pakistani player on h55d can access, correct, restrict, or request deletion of their personal data at any time. h55d's DPO team responds to all data rights requests within 30 days, free of charge for standard requests.
h55d collects only the personal data that is strictly necessary to operate a safe, licensed, and fair online gaming platform. No speculative data collection, no hidden profiling, and no data sharing with advertising networks.
Play Safely & Privately at h55d
h55d combines watertight data protection with Pakistan's best online cricket betting odds, live dealer tables, and 500+ PKR-native slots. All games are fair, all transactions are secure, and your privacy is guaranteed. 21+ only.
Gambling is for entertainment purposes only. 21+ age restriction strictly applies. Please play within your means. h55d supports responsible gaming.